Frequently Asked Questions 

Will the hair go back to its natural texture after I flat iron it?

-Yes, as long the hair is not flat ironed to much and has thermal heat protection applied prior.

Can my custom wig be dyed?

-Yes, they can be bleached as well.

Will the hair shed?

Like any hair there is minimal to no shedding. To decrease chances of shedding we suggest sealing the wefts.

Can the wig be washed?

Yes, we recommend shampooing and conditioning the hair every 2-3 weeks to get the best wear out of your virgin hair extensions.

How long does your wigs take to ship?

Depending on where you are located, shipping can take anywhere from 4-8 business days. International shipping may take longer. This does not include processing time of 1-2 business days. Due to the COVID-19 pandemic, there may be delays.

What is your return policy?

Sorry, no refunds. Exchanges accepted only within 14 days. Hair must be unopened or unwrapped from the bundle and all labels must be in tact. 

how long will my wig last?

With proper care and maintenance your extensions will last at least one year. 

How long does it take for you to make a custom wig?

Our custom wigs take 10-14 business days to construct.